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TECHNICAL DOCUMENTATION

DOCUMENTACIÓN TÉCNICA

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How it Works?

User can log into the application with email and password.

Users need to enter the location in the home screen and look for service providers’ availability.

Users can select the type of service needed from the application and the rates charged for each service.

Once users confirm the request, the admin will manually assign service provider using the application. User
can cancel the delivery if there is any change of plans.

Service providers can accept/reject requests from the application.

After completing the service, the providers will collect the amount for the service if it is a cash payment

Users can pay the money using multiple payment methods.

Both users and service providers can rate each other.

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USER APP SCREENS EXPLANATION

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Walkthrough Screens

After installing the application, the 
users can view the walkthrough 
screens that act as a tutorial.

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Sign Up

Users need to enter their email, name, 
phone number and password to 
complete the signup process.

They need to enter mail ID for account 
recovery.

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Social Login

Users can login using different social 
media profiles like Facebook, Google, 
etc.

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Sign In

Users need to enter email address and 
password to sign into the application.

Users can select ‘Create an account’ if 
they are new to the application.

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Verify your Account

Users need to enter their mobile 
number to verify the social media 
profile.

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Reset Password

Users can reset password by entering 
the registered email, OTP, new 
password and confirm password.

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Home

In the home screen, the user can view 
the available delivery partners at 
different locations.

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Search

Users can enter the destination to 
view the available service types.

Van

Truck

Mini Truck

Etc.

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Rate screen

Users can check the rates after 
selecting the service type with details 
like base fare, fare/km, fare type, 
capacity, etc.

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Schedule/Deliver 

Users can schedule/request the 
delivery after finalizing the service 
type and payment method. 

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Coupon

Coupons are generally provided by the 
admin and it differs from person to 
person.

Users can use the coupons to get 
discounts for the delivery.

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Wallet

User can check available balance in 
the wallet.

They can add money to the wallet to 
pay for the delivery services.

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Track Service Providers

Users can track the service providers 
in transit and check the type of vehicle 
used by them for the delivery.

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Invoice

The user will receive the invoice for 
the delivery with details like booking 
ID, distance travelled, time taken, base 
fare, distance fare, tax and the total 
amount.

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Add Tip

Users can add tip to the driver before 
completing the payment.

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Payment

Users can add payment methods 
available in the application.

They can switch the mode of payment 
anytime.

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User Profile

Users can view the following features 
in their profile

Payment

Trip

Offers

Wallet

Passbook

Settings

Help

Share

Become a driver.

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Edit Account

The user can edit details like 

Name

Phone Number

Email

Password

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Reset Password

Users can reset password by entering 
the registered email, OTP, new 
password and confirm password.

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Ratings

After receiving the delivery, the user 
can rate and review the delivery 
person.

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Passbook

Users can check their past 
transactions in the passbook.

They can check the amount credited 
and balance amount at the end of 
every transaction.

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SOS Alert

Users can select the SOS button if 
there is any emergency.

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History-Upcoming & Past Trips

Users can check the upcoming and 
past trips in the history.

They can also cancel the delivery in 
the upcoming trips section.

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Settings

Users can update generic details in the 
settings.

They can update favourite pick-up and 
drop locations.

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PROVIDER SCREEN EXPLANATION

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Walkthrough Screens

After installing the application, the 
service providers can view the 
“Walkthrough” screens that act as a 
tutorial.

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Sign Up

Service providers need to enter their 
email, name, phone number and 
password to complete the signup 
process.

They need to enter the mail ID for 
account recovery.

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Social Login

Service providers can login using 
different social media profiles like 
Facebook, Google, etc.

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Verify your Account

Service providers need to enter their 
mobile number to verify the social 
media profile.

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Sign In

Service providers need to enter email 
address and password to sign into the 
application.

Service providers can select ‘create an 
account’ if they are new to the 
application.

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Home Screen

Service providers can choose to go 
online/offline based on their 
preference and avaiability.

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Incoming Request

Service providers can accept/reject 
incoming requests from the users. 

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Track Order

Service providers can track the 
accepted orders and can update the 
status as delivered/started.

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Accept Request

Service providers can accept the 
request from the user.

After reaching the users location, they 
need to enter OTP to continue the 
delivery.

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In-transit

Service providers can check the 
destination shown in the screen.

After reaching the destination, they 
can tap ‘dropped option’.

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Wallet

Service providers can view the 
amount present in the wallet.

The wallet contains details like 
transaction ID, date and amount.

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Transaction

Service providers can enter the 
amount to be received from the user.

They can also check the status of 
transactions done by the user with 
details like transaction ID, amount, 
status, etc.

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Ratings

Service providers can rate and review 
the service based on their experience.

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Provider Profile

Service provider can view the features 
like trips, document, earnings, 
summary, help and share features in 
the profile.

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Edit Profile

Service Provider can update their 
profile details like 

Name

Phone Number

Type of service

Password

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Reset Password

Service Provider can reset password 
by entering the registered email, OTP, 
new password and confirm password.

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Document Upload

Service providers can upload vehicle 
registration and driver abstract proof.

They can edit/delete documents 
anytime.

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Earnings

Service provider can view details like 
daily target, earnings from past trips, 
time and distance.

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History

Service provider can view the past and 
upcoming trip details.

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Help

Service provider can contact the 
customer support by SMS, phone call, 
etc.

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Summary

Service provider can view the 
following details in the summary 
section.

Total No. of deliveries

Revenue

No. of Scheduled deliveries

Cancelled deliveries.

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ADMIN SCREENS

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Admin Login

Admin can log into the application 
using the registered email and 
password

Admin can select remember me for 
automatic login.

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Admin Dashboard

Admin can check key performance indicators like deliveries, revenue, number of service types, etc in real time. 

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Dispatcher Panel

Dispatcher can assign delivery partners to the incoming requests from the users.

Once the user sends the request, it will be displayed in the dispatcher panel.

Admin can check the list of assigned and cancelled orders in the panel.

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Heat Map

Heat map depict the places where the incoming orders are coming from 

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User List

Admin can view the list of users of the application with details like name,email, mobile, user type, rating, etc. 

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Add New User

Admin can manually add new 
users by feeding  information 
like:

User Name

Email

Password

Password
Confirmation

Picture

Mobile Number

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Block Users

Admin can block members from the platform if they are reported by others continuously.

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User History

Admin can check the history of individuals about their previous bookings with user name, provider name, status, 
payment method, etc. 

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Providers List

Admin can see the list of service providers in the application with information like name, phone number,etc.

They can update details like documents, requests, status etc. 

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Add Service Provider

Admin can add new service providers into the application by entering details like name,email, 
password,picture,etc. 

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Dispatcher List

Admin can view the list dispatchers for the application with email, phone number,etc. 

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Add New Dispatcher

Admin can add new people with details like name, password,etc. 

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Fleet Owners List

Admin can view the list of  fleet owners in the application with details like name, company, email, etc.

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Add Fleet Owners

Admin can add fleet owners to the application by entering details like name,company, password, company 
logo,and mobile number.

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List Account Managers

Admin can check the list of account 
managers with their details like name, 
email, mobile number.

They can edit/delete account 
managers in the list.

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Add New Account Managers

Admin can add new account managers 
by entering details like name, email, 
password and mobile number.

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Overall Delivery Statements

Admin can check the delivery 
statements with details like pick-up, 
drop, status, commissions, earnings 
etc.

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Provider statement

Admin can view the list of statements uploaded 
by the service providers with details like 
earnings, commissions, joining date, etc.

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Daily/Monthly/Yearly Statements

Admin can view overall commissions, 
earnings, revenue with booking Id, pick-up, 
drop date, status, etc.

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Map View

Admin can view the list of users, 
available/unavailable service 
providers in the map.

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Ratings & Reviews

Admin can view the list of ratings & 
reviews posted by the users and 
service providers.

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Settings

Admin can update details like:

Site Name

Site Logo

Site Link

Google Play/ App Store Link

Email

Mobile Number, etc.

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Request History

Admin can check the request history 
of the users with details like booking 
Id, user name, provider name, etc.

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Push Notifications

Admin can push notifications to users 
and service providers.

They can also check the notification 
history with details like message, 
status, date, etc.

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Translations

Admin can import groups and files to 
append translations.

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Service Type

Admin can manage the existing 
service types in the application.

They can add new services in the 
application by adding name, image, 
price, etc.

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Documents

Admin can manage the documents 
such as KYC that is uploaded by the 
service providers.

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Add Promo codes

Admin can add promo codes in the application with details like discount, expiration,etc. 

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Payment History

Admin can view payment history with details like transaction Id, amount, payment mode,etc. 

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Account Settings

In the account settings, admin can update name, email, and picture.

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Change Password

Admin can change the password by entering both existing and new password.

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Update Privacy Policy

Admin can add and update the privacy policy of the application.

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Payment Settings

Admin can change the payment modes and payment settings in the application.